GENERAL:

1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2.Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3.Shipping charges, which are the cost of product shipment, shall be paid by buyers unless otherwise specified.

4.Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.

5.The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

6.In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

7.If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8.After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:

9. If force majeure occurs which the Seller cannot foresee and the product cannot be delivered in due time, the situation shall be notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; If the Buyer has made the payment in cash, this fee will be paid to him in cash within 14 days after the cancellation. If the buyer has paid by credit card and cancels the order, the product price will be refunded to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10.The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / service after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL

11.BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him / her or the person / organization at the address he / she shows, he / she may use his / her right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he / she notifies the SELLER via the following contact information.

12.SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Hamata İlaç Gıda Kimya Sanayi veTicaret Limited Şirketi

ADDRESS: University Mahallesi Sarıgül Sokak Teknokent Sitesi Entertech Incubation Center No 37 Avcılar/Istanbul

E-MAIL: info@hamata.com.tr

TEL: 08506110891

DURATION OF THE RIGHT OF WITHDRAWAL:

13.If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiration of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer.

14.The costs arising from the use of the right of withdrawal belong to the SELLER.

15. In order to use the right of withdrawal, it is a condition that written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16.3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued. )

17.Return form, The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories, if any.

RETURN CONDITIONS:

18.The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

19.If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal.

20. If the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.

PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL:

21.BUYER's right of withdrawal cannot be used in problems arising from usage errors.

The Buyer is responsible for any product deterioration that may occur as a result of failure to comply with the washing conditions specified in the user manual and on the labels.

DEFAULT AND LEGAL CONSEQUENCES

23.The BUYER accepts, declares and undertakes that if he / she defaults in the event that he / she makes payment transactions by credit card, he / she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

24. With your credit cards through our website, you can benefit from online single payment or online installment opportunities for all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order.