Last update: October 11, 2026
1. Data Controller
Within the scope of the Law No. 6698 on the Protection of Personal Data ("KVKK"), the data controller is:, Hamata Pharmaceutical Food Chemical Industry and Trade Limited Company’'Hamata' or 'the Company' processes your personal data that you share through www.hamata.com.tr ("the Site") within the scope described below.
Address: Pınar Mahallesi, Büyükdere Caddesi No: 194-6, IŞIK TEKMER, 34460 Sarıyer/İstanbul
Email: info@hamata.com.tr
Phone: (0850) 611 08 91
2. Personal Data Processed
When you shop on our website, become a member, fill out a contact form, or subscribe to our newsletter, the following personal data may be processed:
- Identity information (name, surname)
- Contact information (email address, phone number, delivery and billing address)
- Order and transaction information (purchased items, order history, payment method preference)
- Marketing and communication preferences (newsletter subscriptions, campaign preferences)
- Transaction security information (IP address, cookie data, browser/device information)
During payment processing, your credit card information is neither seen nor stored by Hamata; payments are processed directly through our payment processor (iyzico), encrypted with 128-bit SSL.
3. Purposes and Legal Basis of Processing
Your personal data will be processed according to the provisions of Article 5 of the KVKK (Law on Protection of Personal Data);
- It is directly related to the establishment or performance of a contract (order taking, delivery, invoice issuance, cancellation/return procedures),
- Our company fulfills its legal obligations (tax, invoicing and record-keeping obligations arising from consumer legislation),
- Data processing is necessary for the establishment, exercise or protection of a right,
- Marketing activities such as sending commercial electronic messages/newsletters based on your explicit consent.
Your personal data is processed based on legal grounds for the purposes of receiving and delivering your orders, managing customer relations, evaluating requests and complaints, sending campaign and newsletter information, ensuring site security, and fulfilling legal obligations.
Marketing emails, SMS messages, or phone calls will only be sent with your explicit consent; you can withdraw this consent at any time by using the “unsubscribe” link in the emails or by writing to info@hamata.com.tr.
4. Transfer of Personal Data
Your personal data may be shared only to the extent necessary for the performance of the service; with our payment infrastructure provider (iyzico), shipping/delivery companies, email/SMS marketing infrastructure providers, hosting service provider, and, in cases of legal obligation, with authorized public institutions and organizations, in accordance with Articles 8 and 9 of the KVKK (Personal Data Protection Law). Your personal data will under no circumstances be sold or leased to third parties for marketing purposes.
5. Storage Time
Your personal data will be stored for the period required by the purpose of processing and for the limitation periods stipulated in the relevant legislation (Tax Procedure Law, Turkish Commercial Code, consumer legislation, etc.); upon the expiration of these periods, it will be deleted, destroyed, or anonymized.
6. Cookies
Our website uses cookies to maintain your session, remember your shopping cart, measure site performance, and display content tailored to your preferences. You can manage or block cookies through your browser settings; in this case, some features of the site may not work as expected.
7. Your Rights as a Data Subject
By applying to Hamata in accordance with Article 11 of the KVKK (Personal Data Protection Law);
- to find out whether your personal data is being processed,
- If it has been processed, request information about it.,
- to learn the purpose of processing and whether it is being used in accordance with its purpose,
- Knowing the third parties to whom it is transferred, domestically or internationally.,
- requesting corrections if it is incomplete or incorrectly processed,
- Requesting the deletion or destruction of data within the framework of the conditions stipulated in the KVKK (Personal Data Protection Law),
- requesting that the transactions be reported to third parties.,
- You can object to an unfavorable outcome resulting from analysis performed exclusively by automated systems.,
- claim compensation for damages in case you suffer harm
You have the right to request these services. You can submit your requests by email to info@hamata.com.tr or in writing to our company address above; your application will be processed as soon as possible, and within a maximum of 30 days.
8. Changes
This policy may be updated in accordance with changes in legislation or our data processing activities; the current version will always be published on this page.